The exchange and return policy of Al Khozama gives its customers the right to exchange or return within 15 days of receiving the product, provided that it is in its original condition and with all its belongings in order to be able to return or exchange, please contact us at the e-mail
Please note that shipping fees are not refundable
(Refunds) if terms and conditions apply
If you choose to pay via Paypal, the amount will be returned to your Paypal account (deducting shipping fees, if any).
In the event that the payment was made by credit card, the amount will be returned to your card
In both cases, the necessary action is taken after confirming the authenticity of the product with all its belongings by our specialized team
When we receive and inspect the returned product, you will receive an email confirming receipt of the product you wish to exchange. We will also notify you of the acceptance or rejection of the exchange request
When the exchange request for the returned product is accepted, we will ship the products that were ordered as a replacement
If the return or exchange request is not accepted, we will return the product to you, with a statement and an explanation of the reason for rejection
Delayed or lost refund (if this happens).
In the event that you do not receive refunds, we kindly ask you to contact your credit card service provider, as this process may sometimes take 10-20 days for the refunded funds to appear to your account.
If you still have a problem not receiving your refund, despite following the steps above, please contact us via

discounted goods
Products sold at a reduced price cannot be refunded, but they can be exchanged for another product within 30 days from the date of receipt.
The time required to return a product varies, depending on the place of residence