common questions

We are here to help you!
I just placed an order when will it be shipped?

Please allow 9-20 business days from processing and production time for your order to reach you

How long is the shipping time?

Average time: 9-20 business days There are circumstances beyond our control (natural disasters, holidays, weather, etc.) that may cause shipping delays. Although most packages will arrive on time, there may be circumstances and delays that our carriers may encounter. For this reason, we do not guarantee an exact delivery time; Delivery issue is the responsibility of the shipping company

Can I cancel my order?

You can cancel your order without any penalty! You must cancel your order 24 hours after it was created for the cancellation to take effect. If the item has already been shipped. All you have to do is send us an email with the subject line (cancel)

Can I return the order?

Yes! You can return the piece only within 7 days from the date of receipt.

In what case is the order eligible for a refund?

In order for the product to be eligible for return, you must have the receipt, the product must not have been used, and it must be in the same condition in which you received it.

How can I contact the support team?

To reach our team, you can use our 24/7 live chat on the website or on our social media channels